How do I place a custom order?
Please submit your custom orders using the CUSTOMIZE tab in the drop down menu of the SHOP tab. If you have any questions beforehand, please email firstname.lastname@example.org. We will respond within 24 hours.
What is the process after submitting a custom order?
After submitting your custom order, we begin production. Production generally take 1-3 days but can take as long as 1-2 weeks. We do our best to get all orders shipped out as quickly as possible.
Do you accept logos or pictures for custom orders?
We do not accept business logos or pictures for custom orders as it may cause a conflict of interest. If you'd like to submit the design for further review, please email email@example.com.
How long does it take to produce my custom order?
Custom orders are generally produced within 1-3 days. But in times of increased sales volume, production times may increase up to 1-2 weeks before shipment. All orders are produced in the order in which received.
I need my custom order faster, can I expedite the process?
Yes, we can normally expedite the process for custom orders but the order may be subject to an additional fee. Please email firstname.lastname@example.org before placing your order. Express shipping fees are separate and will be applied if applicable.
Do you accept returns and/or exchanges?
Please note, that all items are made to order so ALL SALES ARE FINAL. In some instances, we may accept exchanges due to sizing concerns but customer is responsible for shipping both ways. Please inquire at email@example.com to find out if you're eligible. Please include your order number in the subject and photos if possible. CUSTOM ORDERS ARE NOT ELIGIBLE FOR EXCHANGE UNDER ANY CIRCUMSTANCE.
I'd like Hustle n' Grace to sponsor my event, where can I submit info?
We are always interested in community events and sponsorship opportunities. Please send all info regarding your event to firstname.lastname@example.org.
Where can I receive promo codes and info on sales?
To receive any info regarding promos and any upcoming or flash sales, please sign up for our mailing list or follow us on Instagram + Facebook: @hustlengrace
We make every effort to display out clothing and accessories as accurately as possible; however, actual colors may vary from the color on your screen due to lighting and a variety of monitor settings. If you have any questions about our products while you are shopping, please email us at email@example.com.
- We reserve the right to refuse any requests for custom orders we deem racist, discriminatory or do not represent our brand positively.
- We own the rights to all submitted custom orders and have the right to reproduce them freely.
We love seeing your pictures and want to feature our favorites! Please tag us at @hustlengrace and #hustlengrace