Please note, that all items are made to order so ALL SALES ARE FINAL.
In some instances, we may accept exchanges due to sizing concerns but customer is responsible for shipping both ways, as well as, a $10 production fee per swimsuit. Please inquire at firstname.lastname@example.org to find out if you're eligible. Please include your order number in the subject and photos if possible.
In the rare occurrence of a production defect or damage, we will process an exchange order. A claim must be submitted via email@example.com within 7 days of receiving your order. Please include your order number, a brief description of the defect/damage and photos showing the issue. A member of our Sales Team will review the claim and reply within 24 hours. If the claim is validated, you will receive a return label at no additional cost.
We like to process our exchanges as quickly as possible so we ask that you ship the damaged item within 7 days. Once we receive your return, we will ship out your exchange order within 1-3 days at no additional cost. While we strive to ensure the highest level of quality in our products, defects may sometimes occur and under no circumstance will we issue a return.
In the event the damage is caused by you or your postal service negligence, we reserve the right to refuse sending a replacement. Any claims made after 30 days from receiving the product will not be considered for replacement. Also, do not discard the damaged item. You will be asked to return the damaged item prior to receiving a replacement.
Discount codes cannot be applied retroactively to previous orders and refunds will not be issued to cover the difference. Please double check to make sure any codes are entered and applied at checkout before completing your purchase.
Hustle n' Grace is not liable for items lost or stolen in the delivery process and upon delivery of merchandise to the carrier (USPS/UPS) you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes (orders outside of US).
Hustle n' Grace is not liable for any exchange packages that may become lost or stolen in-transit. If you choose to obtain your own shipping labels, please keep your proof of postage and/or return tracking number when shipping back your exchanges.
In the event of an exchange or return, original shipping and handling charges are non-refundable.
CUSTOM ORDERS ARE NOT ELIGIBLE FOR EXCHANGE UNDER ANY CIRCUMSTANCE.